puma777 Privacy Policy

1. Who We Are

This Privacy Policy is issued by puma777 ("puma777", "we", "us", "our"), the operator of the online gaming platform accessible at puma777.asia ("the Platform"). puma777 acts as the data controller in respect of personal data collected from users of the Platform ("Members", "you").

We take the privacy of our Malaysian members seriously. This Policy sets out, in plain terms, what personal data puma777 collects when you use our Platform, why we collect it, how long we keep it, who we share it with, and what rights you have over your own data. It applies to all services offered through puma777, including live casino, sportsbook, slots, lottery, and VIP programme features.

2. Data We Collect

puma777 collects the following categories of personal data from Members and prospective Members:

Category	Examples
Identity Data	Full legal name, date of birth, gender, nationality, MyKad or Passport number and copy
Contact Data	Email address, mobile phone number, residential address
Financial Data	Bank account details, e-wallet identifiers (Touch 'n Go, Boost, DuitNow), transaction history, deposit and withdrawal records
Technical Data	IP address, device identifiers, browser type and version, operating system, login timestamps, session duration
Usage Data	Games played, bet amounts, win/loss records, product preferences, navigation patterns within the Platform
Communications Data	Records of live chat interactions, email correspondence, and any other communications with puma777 support
Responsible Gaming Data	Deposit limits, loss limits, self-exclusion requests, and any disclosures made in the context of responsible gaming support

We do not intentionally collect sensitive personal data (such as racial or ethnic origin, political opinions, or health data) unless this is volunteered by you in the context of a responsible gaming or support interaction, in which case it is handled with heightened care.

3. How We Collect Data

puma777 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, contacting customer support, or updating your account profile.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, log files, and session recording tools.
• Third-party sources: Data received from payment processors and e-wallet providers (such as Touch 'n Go and Boost) in connection with transaction processing; identity verification data from KYC service providers; and fraud-detection data from security partners.

4. Purposes of Processing

puma777 processes your personal data for the following purposes:

• To establish and manage your puma777 account, including identity verification and KYC compliance.
• To process deposits, withdrawals, and other financial transactions in Malaysian Ringgit (MYR).
• To provide access to all puma777 products and services, including live casino, sportsbook, slots, and lottery.
• To administer the puma777 VIP programme and deliver personalised rewards and promotions to eligible Members.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited or illegal activity in connection with the Platform.
• To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) record-keeping requirements.
• To provide customer support and respond to enquiries, complaints, and disputes.
• To send service-related communications, including account notifications, security alerts, and transaction confirmations.
• To send marketing communications about puma777 promotions and products, where you have not opted out of receiving such communications.
• To monitor Platform usage, analyse aggregate trends, and improve the quality and performance of puma777 products.
• To enforce the puma777 Terms & Conditions and any applicable product-specific rules.

5. Legal Basis for Processing

puma777 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you under the puma777 Terms & Conditions — including account management, transaction processing, and product access.
• Legal obligation: Processing required to comply with AML laws, KYC regulations, financial record-keeping requirements, and any other applicable legal obligation.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and product improvement — where these interests do not override your fundamental data protection rights.
• Consent: Processing for direct marketing communications, where we rely on your consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Data

puma777 does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Payment processors and e-wallet providers: Touch 'n Go, Boost, GrabPay, DuitNow, FPX partner banks (Maybank, CIMB, Public Bank, Hong Leong), and other payment partners, for the sole purpose of processing your financial transactions.
• KYC and identity verification providers: Third-party providers that assist with verifying your identity documents and checking against AML screening databases.
• Game and technology providers: Providers whose games are offered on the puma777 Platform (such as Evolution, Pragmatic Play, PG Soft) receive limited technical data necessary for game operation and audit purposes.
• Legal and regulatory authorities: Where required by law, court order, or regulatory direction, puma777 may disclose personal data to law enforcement, financial intelligence units, or other competent authorities.
• Professional advisors: Lawyers, auditors, and accountants under strict confidentiality obligations, where required for professional advisory purposes.

7. International Transfers

Some of puma777's technology and game providers operate servers and processing infrastructure located outside Malaysia. Where your personal data is transferred to a jurisdiction that does not provide the same level of data protection as Malaysia, puma777 will implement appropriate safeguards — such as contractual data protection clauses — to ensure your data remains protected to a standard consistent with this Policy.

8. Cookies & Tracking Technologies

puma777 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use are:

• Strictly necessary cookies: Essential for Platform operation, including session management, security tokens, and login state. These cannot be disabled.
• Functional cookies: Remember your preferences (such as language and display settings) to provide a more personalised experience.
• Analytical cookies: Collect aggregated, anonymised data about how Members use the Platform to help us improve performance, navigation, and content relevance.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing the Platform but may affect certain functional features.

9. Data Retention

puma777 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice:

• Account data is retained for the duration of your active membership and for a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations.
• Financial transaction records are retained for a minimum of seven (7) years as required by applicable financial regulations.
• Customer support communications are retained for two (2) years from the date of the last interaction.
• Technical and usage data is retained in aggregated, anonymised form indefinitely for analytical purposes; identifiable technical logs are retained for twelve (12) months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

10. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by puma777:

• Right of access: You may request a copy of the personal data puma777 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: In certain circumstances, you may request deletion of your personal data. Note that legal retention obligations may prevent full erasure in all cases.
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances, for example while a correction request is being assessed.
• Right to object: You may object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing emails), you may withdraw consent at any time via your account settings or by contacting support.

To exercise any of these rights, please contact puma777 customer support via live chat on the Platform. We will respond to verified requests within 30 days. Identity verification may be required before a request can be processed.

11. Children's Privacy

The puma777 Platform is strictly intended for adults aged 21 years and above. puma777 does not knowingly collect or process personal data from persons under the age of 21. Where we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and permanently close the associated account. If you believe a minor has registered on the Platform, please contact us immediately.

12. Marketing Communications

With your consent, puma777 may send you promotional communications about our products, offers, and VIP rewards by email or in-platform notification. You may opt out of marketing communications at any time by updating your communication preferences in your puma777 account settings, or by contacting customer support. Opting out of marketing will not affect your receipt of service-essential communications such as transaction confirmations and security alerts.

13. Security Measures

puma777 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include 256-bit TLS encryption for all data transmitted to and from the Platform; encrypted storage of sensitive data at rest; role-based access controls limiting staff access to personal data on a strict need-to-know basis; regular security audits and penetration testing; and mandatory two-factor authentication for all administrative access to puma777 systems. While we maintain high security standards, no system can guarantee absolute security. Members are encouraged to protect their own account credentials and to enable 2FA where available.

14. Third-Party Links

The puma777 Platform may contain references to or integrations with third-party services (such as game providers' interfaces). puma777 is not responsible for the privacy practices of third-party operators. This Privacy Policy applies solely to data processed by puma777 in connection with the Platform.

15. Updates to This Policy

puma777 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform functionality. Where changes are material, we will notify Members via email or in-platform notice prior to the changes taking effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision. Continued use of the Platform following the effective date of an updated Policy constitutes acceptance of the revised terms.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way puma777 handles your personal data, please contact our Data Protection team via:

• Live Chat: Available 24/7 from within the puma777 Platform (recommended for fastest response).
• Email: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line.

We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 30 days of receipt of a verified request.